12125 Day Street, Suite H-304, Moreno Valley, CA 92557
IS THERE A MINIMUM ORDER SIZE?
No. We accept single item orders.
HOW DO I PLACE AN ORDER?
Easy. There are 3 ways you can order. 1. Come in to the store and we will help you in whatever you need. 2. Place an order online in the message box give as much detail as you can and someone will call you to confirm your order. 3. The good ole classic way. Give us a call. We are more than happy to take a order over the phone.
IS THERE A DAILY RATE?
Yes. For party rentals only. Weekend rentals can be dropped off the day requested. At times we may drop off rentals a day early depending on the location of the event. All rentals require a refundable
WHEN DO I NEED TO MAKE A RESERVATION?
We ask that you give us a minimum of 14 day notice. We make custom items and that takes time. We stand behind our pieces and need time to perfect them. We can take rush orders with an additional fee. Fee varies depending on the order and quantity. Anything less than 14 days will accrue a rush fee charge.
WHAT IS YOUR CHANGE POLICY?
You can change your order within 14 days of the event. We DO NOT remove items once a deposit has been made. You can add, but can not remove. Once your deposit is placed there is no removing of items. All deposits are NON-REFUNDABLE.
DO YOU HAVE AN EMERGENCY NUMBER?
Yes. Our emergency number is located on the contracts sent out to all customers when booking.
WHAT ARE YOUR PAYMENT POLICIES?
We do offer payment plans for events booked more than 4 weeks out. 30% down to reserve date and placed on calendar. You can make payments at your leisure. We will send out monthly reminders. All events must be 90% paid 14 days prior to event. The remaining 10% due day of event set up in CASH ONLY. If the 90% is not paid within the 14 days prior to the event there will be a rush fee added to the package. Events booked with less than 14 days will obtain a rush fee for large orders. Payment options for events booked less than 14 days. 80% due at time of booking, the remaining 20% due the day of the event.
What happens if I cancel my event?
All fees paid are non-refundable. Materials have been ordered and time was spent preparing for your event. Fees paid toward the event are considered forfeited. We do allow clients to change the event day once to an available date.
Phantasmic Event and Party Planning
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